NPS with reasons you can actually act on.

You know your NPS score. Great. Now what? The "why" field is either empty or says "because I like it" (promoters) or "it could be better" (detractors). A number without context is a vanity metric.

Real response comparison

Without AI

Score: 6. Why: "It's okay I guess."

~5 min

With Pluck + AI

Score: 6. Why: a specific explanation of what's working and what's not — with enough detail to prioritize a fix.

~10 sec

How AI changes this

Pluck's probes turn a score into a story. Detractor gives a 4? The follow-up asks "what would make this a 9?" and keeps pushing until you have something actionable. If the respondent's AI has access to their usage data, it can reference specific pain points. Either way, you get verbatims worth reading.

How it works

1You create the form — add fields and follow-up probesyou

2Share the URL — drop it in Slack, email, or a docyou

3Respondent opens it in browser OR hands it to their AIthem

4Probes nudge shallow answers deeper — "can you be specific?"them

5Or their AI pre-fills from context (tickets, docs, conversations)AI

6You get specific, actionable responses in your dashboardyou

Example fields

Email
How likely to recommend? (1-5)
Why did you give that score?

Follow-up probes

When an answer is too short, Pluck nudges the respondent to go deeper.

Why did you give that score?

▸What would make this a 9?

▸What's the single biggest thing we could improve?

Who this is for

Product teams running NPS programs who want actionable verbatims, not just a score.

Try Pluck for nps surveys

Free to start. Create your first form in 2 minutes.