After an incident, everyone's exhausted. The postmortem form sits empty for a week. When someone finally fills it, they've forgotten the timeline, the mitigations blur together, and the "action items" are vague promises. The point of a postmortem is learning — but nobody learns from "we should be more careful."
Postmortem filed 8 days late. Timeline: "around 2pm something broke." Action items: "add monitoring" (never done).
Filed same day. A clear timeline with timestamps, identified root cause, and concrete action items with owners and due dates — because the form guided them through it.
If the oncall engineer's AI has access to PagerDuty, Slack, and deploy logs, it can draft the timeline and root cause automatically. The engineer reviews a mostly-complete postmortem instead of writing one from scratch. Without tool access, Pluck's probes walk them through the incident step by step — "what triggered the alert?" "what did you try first?" — while it's still fresh.
When an answer is too short, Pluck nudges the respondent to go deeper.
Who this is for
SRE teams, engineering orgs with incident review processes, anyone who runs blameless postmortems.
Free to start. Create your first form in 2 minutes.