Feedback that's specific enough to ship from.

"Love it!" doesn't help you build. "It's confusing" doesn't tell you what to fix. Customer feedback forms collect sentiment, not signal. You end up with a pile of 4-star ratings and vague praise that doesn't inform any product decision.

Real response comparison

Without AI

"What frustrates you?" → "Some things are confusing." (from a paying customer you can't follow up with)

~5 min

With Pluck + AI

"What frustrates you?" → Specific details about what page, what action, what happened — because the probes kept asking until the feedback was actionable.

~10 sec

How AI changes this

Pluck's probes push past vague sentiment: "What specifically confused you?" "When did this last happen?" "What were you trying to do?" If the customer's AI has access to their usage history — support tickets, feature usage — it can add specifics automatically. You get feedback you can route to a specific team and act on this sprint.

How it works

1You create the form — add fields and follow-up probesyou

2Share the URL — drop it in Slack, email, or a docyou

3Respondent opens it in browser OR hands it to their AIthem

4Probes nudge shallow answers deeper — "can you be specific?"them

5Or their AI pre-fills from context (tickets, docs, conversations)AI

6You get specific, actionable responses in your dashboardyou

Example fields

What do you use the product for?
What works well?
What frustrates you?
How likely to recommend? (1-5)
Anything else?

Follow-up probes

When an answer is too short, Pluck nudges the respondent to go deeper.

What frustrates you?

▸When did this last happen?

▸What were you trying to do?

What works well?

▸How often do you use this?

▸What would break your workflow if we removed it?

Who this is for

Product managers, founders, customer success teams — anyone collecting feedback to drive roadmap decisions.

Try Pluck for customer feedback

Free to start. Create your first form in 2 minutes.